Privacy Policy

Last updated: January 31, 2026

1. Introduction

NeverLetGo (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or related services.

2. Information We Collect

We may collect:

  • Account information: name, email, phone number, and profile details when you register.
  • Transaction data: orders, payment method (e.g. UPI, card), and pickup history.
  • Location data: to show nearby Surprise Bags and enable map features (with your permission).
  • Device & usage data: device type, IP address, app version, and how you use the Service.
  • Communications: messages you send to us or to partner businesses via the app.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service.
  • Process orders and communicate about pickups and support.
  • Personalise content (e.g. recommendations, nearby offers).
  • Send service-related and, with consent, marketing communications.
  • Detect and prevent fraud and abuse.
  • Comply with legal obligations and enforce our terms.

4. Sharing of Information

We may share your information with:

  • Partner businesses: name, order details, and contact info needed for order fulfilment and pickup.
  • Payment providers: to process payments securely.
  • Service providers: hosting, analytics, and support, under strict confidentiality.
  • Legal authorities: when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, resolve disputes, and comply with legal obligations. You may request deletion of your account and associated data subject to applicable law.

6. Security

We use industry-standard measures to protect your data, including encryption and secure access controls. No method of transmission over the internet is fully secure; we encourage you to use strong passwords and keep your credentials private.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. You can update profile information in the app or contact us to exercise these rights.

8. Children

Our Service is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, please contact us via Contact Us.